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Customer Service
Registering
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Why do I need to register?
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How do I register?
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What if I forget my
password?
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How do I change my password?
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How do I make
changes to my account profile?
Shopping Online
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How to shop online?
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Item availability
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What payments do you
accept?
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How can I track my order?
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Do you offer gift box
service?
Shipping and Handling
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Guidelines
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Domestic shipping cost and methods
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International Shipping
Returns and Exchanges
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What is your return policy?
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Where do I send my return?
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How do I make a return?
Contact Oklandcomp.com
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Customer Service
Registering
top
Why do I need to
register?
You only need to register on our site if you are making a purchase. By registering
you are initiating an account that only you may access. You may access your
account by using your email address and a password that you have created.
Only you will have access to this information. If you are signed up on our
email list, this does not mean you are registered.
How do I
register?
Simply click on “my account” and you will be provided with a direct link that
will walk you through the process. If you have never purchased from us
before, you must register with us to place an order. If you already have
items in your cart and are ready to complete your order, simply click on
“checkout”, and this will automatically direct you to our register page.
What if I forget
my password?
If you ever forget your password again, there is always a link on the
"my account" page. By providing your email address, via a secure,
encrypted connection, Oklandcomp.com will email you a new password that you
may later change by visiting "my account" once you log-in
successfully.
How do I change
my password?
Once you log-in to your account, you may change your password by clicking on
"my account". Then click on "Account Information". Next
click on the link that says: "Change password". Enter your new
password and click on "Submit". "My account" is a useful
destination for configuring your Oklancomp.com account to your liking.
How do I make changes to my account
profile?
Log into your account, and click on “Account Information” located at the top
of your account page. Make the necessary changes to your account, (i.e. email
address, password, billing address, etc.) Scroll to the bottom of the page,
and click on “Submit” The changes you have made will now be saved to your
profile.
Shopping Online
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How to shop
online?
Once you're done shopping, checking out is easy. You may always view the
items you have added to your cart by clicking "view cart" button at
the top of any page. You may also checkout by clicking on the
"checkout" hyperlink located on any item detail page.
Once you are viewing
the contents of your cart, you may adjust quantities in your cart by changing
the number to the left of items, and then by clicking "update"
after all quantity adjustments have been made.
Once you are
ready to checkout with the items in your shopping cart, click on the
“checkout” button in your shopping cart. At this point if you have not
registered with us before, you will need to click on “register” to sign-up
for a new account. If you have already registered with us before, simply
sign-in using your email address and the password that you created for the
account.
Item availability
Although we make every effort to keep sufficient stock of items listed on our
site, occasionally we do sell out of certain
products. If we are out of stock on an item that you've ordered, we will
notify you via e-mail. Any changes will be reflected in your order total as
well as your shipping confirmation.
What payments do
you accept?
Oklandcomp.com accepts Visa, Master Card, American Express, Discover and
PayPal.
How can I track
my order?
You will receive an order confirmation once your order has been successfully
transmitted. In addition, a shipping confirmation e-mail will be sent once
your order has been shipped. This confirmation will include a tracking number
for UPS Ground. You may check the status of your order at anytime by visiting
“my account” on the menu bar at the top of any page.
Do you offer gift box service?
At this time we do
not offer gift box service.
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